Legal
Privacy Policy
This policy explains what personal data Udona GmbH ("Udona", "we") collects through this website, why we collect it, and the rights you have. We keep data collection to a minimum and never sell your information.
Who is responsible
The controller responsible for the data processed through this website is Udona GmbH, Schulhausstrasse 8, 8832 Wilen b. Wollerau, Switzerland.
If you have any question about this policy, you can reach us through our Contact.
What we collect when you contact us
When you submit our contact form, we process the information you provide and a small amount of technical data, namely:
- the details you enter: your name, email address, the reason for contact, subject and message, and any optional details you add;
- technical metadata that helps us prevent abuse and answer you properly: your IP address, browser user-agent, the language and time zone reported by your browser, the page you submitted from and the referring page.
Why we use it and on what basis
We use this data solely to receive, understand and respond to your request, and to keep the form secure against spam and misuse. The legal basis is our legitimate interest in communicating with you and protecting our services, and — where you contact us about a service or payment — the steps necessary to deal with your request.
Who can see it
Your message is stored securely and forwarded by email to the appropriate team inside Udona, or to the support provider who handles enquiries on our behalf. We use a third-party email provider to deliver these messages. We do not sell or rent your data, and we share it only where necessary to handle your request or where the law requires it.
How long we keep it
We keep contact messages only as long as needed to handle your request and for a reasonable period afterwards for follow-up and record-keeping, after which they are deleted or anonymised.
Cookies and tracking
This website does not use advertising or analytics tracking cookies. We use a single, strictly necessary session cookie to keep the contact form secure (for example, to protect against spam). It is removed when you close your browser.
Your rights
Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct or delete it, or object to certain processing. To make a request, please use our Contact.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with the date of the latest change shown above.